Shipping to Europe is not currently available!!

FAQs


How Do I Pronounce CiAyeTea?

Sē - ā - tē
Ci - Aye - Tea

It spells Cat lol

Can I Eat It?

NO NEVER!! DO NOT EAT/DRINK/DIGEST ANYTHING THAT IS NOT FOOD!! Soap NOT edible!

The jokes are really funny on Tiktok, I know, but please don't actually eat it

What's Your Turnaround Time (TAT)?

TAT is 7 to 21 days! Orders are shipped in the order they were received! The scrubs and body wash are made to order, please be patient with me while I create and pack orders! If you would like to know where your order is in the queue, you are more than welcome to contact me.

Always check our TIktok (@ciayetea) for updates and information on possible delays! We are human and life can happen in the middle of taking care of business.

What does Priority Shipping and First Class Shipping mean?

USPS classifies their shipping by either First Class or Priority. If you only purchase 1 scrub, you have the option of both types of shipping. If you purchased more than 1, you will ONLY have the option of Priority.

Priority Shipping: After I take your package to USPS, they will deliver it to you within 1 to 3 days.

First Class Shipping: After I take your package to USPS, they will deliver it to you within 3 to 7 days. (I only use this service for orders that are less than 1 pound/ 16 ounces)

The time all depends on how far away your state is from where I am, Illinois.

If you have a 1 item order and you choose Priority, that does NOT mean that I will be any faster with your order. That is USPS's service, not mine. It has nothing to do with my process.

Why Aren't You Shipping to Europe?

As of right now, I don't ship to EU because I don't understand VAT and how to get a VAT registration number. Until I get that together, I wont be shipping there on this site.

I do ship to Europe on my Etsy! From what I've read, they take care of that information for me.

Why Is Shipping So Expensive?

I have no control over that whatsoever. USPS to set their own price for each order based on weight and where it would be going to. I do not offer any discounts or fixed amounts for shipping!!

Can I Use These Products On My Children?

Yes! Please read ingredients BEFORE you allow use on children especially if they have sensitivities or allergies! If you aren’t sure about an ingredient(s), please see their pediatrician/family doctor and ask them if it is safe for your child to use. You can ask us, but its much safer to ask someone that knows your children's' skin and conditions.

Will These Products Stain My Skin?

No, they will not. If you have very pale skin, I would caution you just in case. I have dark brown skin and there's no staining or color residue after I rinsed the soap from my skin.

Why Is My Order Not The Same Color as The Picture?

1. Every batch is handmade, meaning not every single batch will be exactly the same. Some colors may be a bit more vibrant or dull compared to the last time you received them, that is due to human error. They will still be around the same exact color but he shade may be off a tiny bit.

2. If the fragrance contains vanilla, the product may discolor products. If your product begins to turn tan/brown or orange-y over time, this is normal! That's the reaction vanilla has in some fragrance oils.

I Forgot To Add A Discount Code To My Order! Can You Add It For Me?

No. You can choose to cancel your order if it’s within 12 hours (see Refund Policy) and remake it correctly.

Do You Offer Combined Shipping?

Yes! Please email me with your order numbers and I will combine them together.

I will not automatically combine your orders together, you must contact me and let me know so I can refund the shipping overages, if there are any.

This is only valid if your first order hasn't been shipped already.

Can I Make Changes To My Order After It Was Placed?

Unfortunately, no. You can add to a new order and place that one and receive a refund for possible shipping overages (see the question above). You can also choose to cancel your order (as long as it’s within 12 hours), then recreate it correctly. You cannot take away products nor add a discount AFTER the order has been placed. 

Can I Cancel My Order?

If your order is less than 12 hours old, Yes. (If we can't get back to you immediately when you contacted us, your request will still be valid and a cancellation & refund will be headed your way)

If your order is more than 12 hours old, No.

See Refund Policy for more information.

Do You Offer Refunds? 

Please see our Refund Policy for more information.

How About Returns?

No.

Please see our Privacy Policy for more information.

What Do I Do If My Package Gets Stolen? 

After we hand the packages off to USPS, it is up to them to deliver your products to the address provided. USPS insurance does NOT cover stolen packages after it’s been delivered. Unfortunately, there is nothing we can do for you at this point, but, you can reach out to your local police department to notify them of the theft and call your credit card company to see if they can assist you.

Can I Receive Free Products To Review For Your Company?

Lol, no. If you want content for your page/site, please support us by purchasing something. We will contact you if I want you to collab with us in that way. If you want to just try out our products, We suggest you purchase something and try it that way. We have plenty of coupon codes floating around, too! This shop is owned by a single person who depends on this to provide for herself and her future. Please don't be selfish and request free things. You wouldn't ask a multimillion dollar company to send you free products. So, why would you ask a small, 1 person owned business?

Do You Own Animals?

Yes, I do! I have 2 guinea pigs. If you are allergic to either of these, please order with caution. Our animals are not allowed in the soaping room however their hair could be attached to me anywhere while packing your box. Their hair will never be in the products themselves, but we do pack orders outside of the area where we make them and where the cat can possibly reach.