FAQs

Pronouncing CiAyeTea
How To Pronounce CiAyeTea?

Sē - ā - tē
Ci - Aye - Tea

It spells Cat lol 

Why? I like cats alot lol. This is why all my labels have cat ears and a tail (sometimes).

Can I Eat It?

NO NEVER!! DO NOT EAT/DRINK/DIGEST ANYTHING THAT IS NOT FOOD!! Soap NOT edible!

The jokes are really funny on TikTok, I know, but please don't actually eat it lol

Turnaround Time (TAT)

What's Your Turnaround Time (TAT)? 

As of 8/5/2021 Our TAT is 3 to 5 business days!

Always check our TIkTok or Instagram (@ciayetea) for updates and information on possible delays! We are human and life can happen in the middle of taking care of business.

Preorder TAT will always be disclosed on each listing. The time frame may change every time preorders open. If you have questions, feel free to contact us!

Priority VS First Class

What does Priority Shipping and First Class Shipping mean?

USPS classifies their shipping by either First Class or Priority. If you only purchase 1 scrub, you have the option of both types of shipping. If you purchased more than 1, you will ONLY have the option of Priority.

Priority Shipping: After I take your package to USPS, they will deliver it to you within 1 to 3 days.

First Class Shipping: After I take your package to USPS, they will deliver it to you within 3 to 7 days. (I only use this service for orders that are less than 1 pound/ 16 ounces)

The time all depends on how far away your state is from where I am, Illinois.

If you have a 1 item order and you choose Priority, that does NOT mean that I will be any faster with your order. That is USPS's service, not mine. It has nothing to do with my process.

Shipping to Europe?

Why Aren't You Shipping to Europe?

As of right now, I don't ship to EU because I don't understand VAT and how to get a VAT registration number. Until I get that together, I wont be shipping there on this site.

We are looking into setting things up for our Etsy!

Expensive Shipping
Why is shipping so expensive?

I have no control over that whatsoever. USPS to set their own price for each order based on weight and where it would be going to. I do not offer any discounts or fixed amounts for shipping!!

Use on Children?

Can I Use These Products on My Children?

Yes! Please read ingredients BEFORE you allow use on children especially if they have sensitivities or allergies! If you aren’t sure about an ingredient(s), please see their pediatrician/family doctor and ask them if it is safe for your child to use. You can ask us, but its much safer to ask someone that knows your child's skin and conditions.

Staining Skin

Will These Products Stain My Skin?

No, they will not. If you have very pale skin, I would caution you just in case. I have dark brown skin and there's no staining or color residue after I rinsed the soap from my skin.

Staining Shower/Tub

Will These Products Stain My Shower/Tub?

As long as you clean out your tub/shower before and after your shower, there won't be any staining.

Some of the colorants I use CAN stick to left over dirt and grime that can be on the bottom or sides of the shower/tub. If for any reason a colorant does cling your tub/shower, you can use a Magic Eraser and it will come right off.

Product Color Changes

Why Is My Order Not The Same Color as The Picture?

1. Every batch is handmade, meaning not every single batch will be exactly the same. Some colors may be a bit more vibrant or dull compared to the last time you received them, that is due to human error. They will still be around the same exact color but he shade may be off a tiny bit.

2. If the fragrance contains vanilla, the product may discolor products. If your product begins to turn tan/brown or orange-y over time, this is normal! That's the reaction vanilla has in some fragrance oils. It is still safe to use, the color has no benefit to the skin, its just for aesthetic purposes.

Combined Shipping

Do You Offer Combined Shipping for Website Orders?

Unfortunately, no. We did before, but for theft/scam protection, we cannot offer this service. Please try to get all your products in one order!

Can You Combine My Etsy Order with My Order On This Website?

No, I cannot.

Discount Codes/Sales

I Forgot To Add A Discount Code To My Order! Can You Add It For Me?

No. You can choose to cancel your order if it’s within 12 hours (see Refund Policy) and remake it correctly.

I Made A Purchase Before A Sale Started. Can I Get the Discounted Price?

No.

We announce all of our sales via social media and our newsletter emails. If you would like to stay up to date with sales and discounts, please follow us on any social media or subscribe to our newsletter

Changes To My Order

Can I Make Changes To My Order After It Was Placed?

General Changes: Unfortunately, no. After an order has been placed, we cannot make any changes to your order!

Address Changes: If there's an error on your shipping address, you can email me and I will change the information for you! Please message me as soon as you notice this error. We cannot make changes after the order has been shipped!

Please double check your address before completing your purchase!

If your order has already been shipped and it's the wrong address, I will not refund any money to you or reship them. It is my responsibility to make and send the products and it is your responsibility to enter the address I need to send the products to.

Can I Cancel My Order?

If your order is less than 12 hours old, Yes. (If we can't get back to you immediately when you contacted us, your request will still be valid and a cancellation & refund will be headed your way)

If your order is more than 12 hours old, No. Under no circumstances, I do not accept cancellations past that time period

Do You Offer Refunds? 

No.

How About Returns?

No.

My Package Got Stolen

What Do I Do If My Package Gets Stolen? 

After we hand the packages off to USPS, it is up to them to deliver your products to the address provided. USPS insurance does NOT cover stolen packages after it’s been delivered. Unfortunately, there is nothing we can do for you at this point, but, you can reach out to your local police department to notify them of the theft and call your credit card company to see if they can assist you.

Receive Free Products?

Can I Receive Free Products To Review For Your Business?

Absolutely not. If I want to send you products, I will approach you first :)

Do You Own Animals?

Yes, we do! We own 2 guinea pigs and 1 cat but they're no where near the area where products are made (Our office isn't where we live).